UnitedHealth Group is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.SM
Document tickets in HPSM
Triage high priority issues experienced by UHG’s commercial customers.
Consistently deliver excellent customer service
Fundamentally execute against contract requirements with UHG’s Alliance Partners and Commercial Customers.
Preform Knowledge discovery and authoring
Occasionally Coordinates others’ activities.
Mentors and Acts as a resource for others.
Demonstrated experience proactively identifying potential workflow issues and proactively resolving those issues.
Maintaining transparency with leadership about tasks and special projects.
Proactively handing off work to peers at the end of shift.
Monitoring multiple intake channels (i.e. Telephone, Web Portal, eMail, and Chat)
Actively collaborating and communicating with peers, fostering a positives team environment; occasionally works to remove barriers for peers.
Able to work Monday- Friday 6am to 230pm
Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation.
Basic, structured, standard approach to work.
For Immediate Placement - Andrew Raynor Dover New Hampshire