Tech Writer III

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

This position researches, authors, edits and proofreads technical and operational data for use in structured format documents or sections of documents such as manuals, procedures and specifications. This position will ensure that technical documents meet established editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.

Responsibilities:

• Review raw materials, diagrams and random content to write technical documents according to established standards as well as recommend content structure or edits to document aspects such as scope, format, content, and methods of duplication and distribution
• Serve as the document version control owner and maintain the library of technical documents
• Work with department leadership and other critical points of contact in order to determine document layouts and publication schedules and methods
• Coordinate technical and operational specifications, determine specific or general subject material to be developed for publication, and resolve problems concerned with developing and publishing subject material
• Review draft of manuscript and make recommendations for changes
• Edit and correct final draft to coordinate document for typesetting, web posting or other distribution method
• Select or recommend graphics, such as drawings, diagrams, pictures, and charts, to be used in technical documents
• Analyze need for revisions, corrections, and changes in previously-published materials as well as the need for the development of new material
• Acquaint self with project processes by interviewing key personnel and subject matter experts and reviewing available industry and project resources in order to help determine process flows, work procedures and technology allocations
• Perform other duties as assigned

The Ideal Candidate will Possess the Following Additional Education and Experience:

• Bachelor’s degree in English or Communications from an accredited college or university, or equivalent experience, required
• At least four (4) years of relevant experience in technical writing in association to Call Center, Information Technology and/or Government contracts required
• Ability to document technical programs, plans, designs, operations and procedures
• Strong organizational and self-management skills
• High level of attention to detail and accuracy in all work
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media
• Ability to read and understand information and ideas presented in writing
• Ability to communicate information and ideas in writing so others will understand
• Ability to appropriately handle business-sensitive and confidential information
• Ability to prioritize assignments and solve problems
• Ability to work with tight deadlines while managing multiple tasks
• Strong interpersonal skills, telephone etiquette, and professional demeanor
• Excellent oral and written communication skills
• Effective team player with highly-proficient customer service skills
• Advanced-level user in Microsoft Office applications (Word, Excel, and PowerPoint) and SharePoint
• Flexibility and ability to work in a dynamic, team oriented environment
• Ability to maintain a security clearance as needed

EEO Statement:

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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Company Overview

MAXIMUS is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support enforcement programs across the globe. Our primary customer base includes federal, provincial, state, county and municipal governments. MAXIMUS has more than 7,000 employees located in more than 220 offices worldwide.

We offer the following value propositions to potential employees:

Respect for Contributions
MAXIMUS fosters a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance. We have a dynamic program to achieve organization-wide diversity and we recognize that our culture strengthens our collective commitment to Helping Government Serve the People^®.

A Culture of Teamwork
MAXIMUS provides a team-oriented environment, and we are proud of our collective effort to become the leading provider for the administration of government health and human services programs.

An Engaging Work Environment
At MAXIMUS, our employees are our most valuable asset and we remain dedicated to providing them with an engaging and supportive work environment and meaningful jobs that contribute to the goals of the Company.

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