Technical Support Specialist – HELP DESK
Taos is a 25 year old Bay Area based leading IT Services Company with diverse lines of business that includes Interim Talent, Projects and Delivery, Management Consulting and Managed Services. Taos is a dynamic company with its finger on the pulse of Silicon Valley. Whether it’s a nameplate of Silicon Valley or the latest hot startup company Taos is always there to lend it’s expertise in the IT space.
Taos is currently a Technical Support Specialist I for our full time positions to join our Managed Service division in Boise, Idaho.
Technical Support Specialist I – Full time, permanent
Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays.
Provide technical support to technology users including problem determination, resolution and escalation. Responsible for proactively managing high severity and priority incidents from identification to resolution. Work with other IT support groups to identify problems and restore services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Technical Support Specialist I
Work with customers via online helpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals.
Perform resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.
Perform security administration functions for user access, data access, and remote access.
Issue timely, accurate, and professional company-wide notification regarding incidents impacting the user community.
Complete other duties or tasks as assigned.
Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT Service Desk procedures.
Proactively utilize IT resources to remain current with technology used in the company IT environment.
Associates degree or technical school specializing in Information Technology or equivalent combination of experience and high school diploma or equivalent.
For Immediate Placement - Andrew Raynor Dover New Hampshire